您需要多少人来支持SAP项目的实施.docVIP

附件三： 您需要多少人来支持SAP项目？ 众所周知，实施R/3费用很高，但是长期支持费用有多少？ 请用下文中Gartner的rules of thumb 来算一下，如果采用SAP系统你需要多少人来支持？与您原来估算的差距有多大？ 同高昂的长期支持费用相比，初期实施费用根本算不了什么！ 原文： Managing Enterprise Applications: From Packages To Productivity , Gartner Group Europe Symposium proceedings, Cannes, Fred Magee 主题：企业管理软件运用：从软件包到生产力的转化 Gartner 集团欧洲区会议记录。 地点：法国戛纳 时间：1998年11月2号到5号。 To develop a rough estimate for the size of an ERP implementation staff, use five person months per concurrent user and normalize based on estimated project length. 基于标准的项目实施周期和每并发用户需五人月来粗略估计ERP实施的所需人工规模。 SAP Implementation Staff % By Role Roles Avg % Range % ESP Avg % When Used Training - - - Methodology 3 1-12 20 Technical Architecture 7 1-27 47 Gap Analysis 3 0-14 28 Module Configuration 61 40-82 24 Interfaces 7 0-35 42 Custom Extensions 5 0-21 38 Data Conversion 6 0-18 41 Testing/QA 8 4-19 22 任 务 行业平均占总人天的比例% 行业范围 的平均 使用中 培训 - - - 方法论 3 1-12 20 技术体系 7 1-27 47 差异分析 3 0-14 28 总体设置 61 40-82 24 接口 7 0-35 42 客户化 5 0-21 38 数据转换 6 0-18 41 质量测试 8 4-19 22 Total Staff Size Coarse Rule of Thumb : 5 Person-Months per Concurrent User Source: Gartner Measurement Selected Benchmark Data [Note : ESP = Enterprise Service Providers, eg Big Sixs and large SIs] 依“Rule of Thumb”规则粗略估算出人员规模：每并发用户所需五人月。 资料来源：Gartner 集团的测量基准数据。 备注：ESP为企业服务提供商。例如国际六大咨询服务商。 There is no correct size for an ERP implementation team, there are simply too many variables involved. However, having said that some data is better than none. Using twelve selected Gartner Measurement SAP benchmarks, the variability in staffing quickly becomes apparent. Core implementation team sizes ranged from 24 to 161 with implementation elapsed times ranging from 10 to 48 months. No obvious meaningful correlation was present in the data, e.g. number of modules, number of instances, degree of customization or number of interfaces. However, looking back at the implementation using operational concurrent users as a metric, a correlatio