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The Toyota Way: 14 Management Principles from the Worlds Greatest Manufacturer by Jeffrey K. Liker McGraw-Hill ? 2004 (352 pages) ISBN:0071392319 This book explains the management principles and business philosophy behind Toyotas worldwide reputation for quality and reliability. It also shows managers in every industry how to improve business processes. Table of Contents The Toyota Way 14 Management Principles from the World s Greatest Manufacturer Preface Part One - The World-Class Power of the Toyota Way Ch apt er 1 Ch apt er 2 Ch apt er 3 Ch apt er 4 Ch apt er 5 Ch apt er 6 - The Toyota Way: Using Operational Excellence as a Strategic Weapon - How Toyota Became the World s Best Manufacturer: The Story of the Toyoda Family and the Toyota Production System - The Heart of the Toyota Production System: Eliminating Waste - The 14 Principles of the Toyota Way: An Executive Summary of the Culture Behind TPS - The Toyota Way in Action: The No Compromises Development of Lexus - The Toyota Way in Action: New Century, New Fuel, New Design Process Prius Part Two - The Business Principles of the Toyota Way Se cti on I - Long-Term Philosophy Ch apt er 7 Se cti on II Ch apt er 8 Ch apt er 9 Ch apt er 10 Ch apt er 11 Ch apt er 12 Ch apt er 13 Ch apt er 14 Se cti on III Ch apt er 15 Ch apt er 16 - Principle 1: Base Your Management Decisions on a Long-Term Philosophy, Even at the Expense of Short-Term Financial Goals - The Right Process Will Produce the Right Results - Principle 2: Create Continuous Process Flow to Bring Problems to the Surface - Principle 3: Use Pull Systems to Avoid Overproduction - Principle 4: Level Out the Workload (Heijunka ) - Principle 5: Build a Culture of Stopping to Fix Problems, to Get Quality Right the First Time - Principle 6: Standardized Tasks Are the Foundation for Continuous Improvement and Employee Empowerment