测量阶段相关知识简介.pptVIP

Copyright Route Six Sigma, LLC 2002 Measure Phase 测量阶段 The Measure Phase Task Confirm the Project Y and Determine the Goal for Improvement Define the Project Y Identify the Performance Standard for the Project Y Define the Data Collection Plan Validate the Measurement System Capability Collect data to characterize the Project Y Calculate the process capability for the Project Y Determine the Improvement Goal 测量阶段的任务 选定项目Y并制定改善目标 详细描述项目Y 制定项目Y的标准 制定数据采集方法 确认测量系统的有效性 采集数据记述项目Y的特征表现 计算项目Y的流程能力 制定改善目标 Define Phase Inputs Project CTQ’s Measurable output characteristics Based on the Customer Cue High Level Process Map SIPOC Map Project Charter Problem Statement Project Scope (Boundaries, Resources) Business Case 阶段输入定义 项目的质量评估(CTQ) 可测量的输出特性 基于客户要求 概括的流程图 SIPOC系统图 项目规章 问题陈述 工程范围(界限，资源) 商业案例 Define the Project Y From the list of CTQ’s select a Project Y that will ensure your project scope is manageable. What output will quantify how well you satisfy a CTQ requirement? The Project Y will provide a clear link between the process you are improving and the CTQ your customer wants improved. 定义項目 Y 从质量评估表(CTQ’s ) 中选择一个在管理能力内的计划方案为项目Y 。 哪个输出能评价？ 你能否达到质量评估的要求？ 项目Y将能为你所要改善的流程和想要提高的质量评估要求提供明确的关联。 Identify the Performance Standards for the Project Y What is the range of customer acceptance for the Project Y? This standard may be one sided (a single critical boundary) or two sided (with both an upper and lower acceptance limits) 为项目Y制定表现标准 客户对项目Y的可接受范围是什么? 这个标准可能是单边的(单个验收界线)，也可能是双边的(同时包括上与下两个验收界线) Define the Data Collection Plan What kind of data will be collected? Continuous Discrete Data collection may go beyond the daily data collection disciplines. Data collection requires effort and resources. It may be disruptive to normal operations. Be prepared to meet some resistance. To get buy-in from key people, show how the project is aligned with business goals. Before beginning to collect data, be sure you have the full support of your stakeholders Identify potential X’s and pl