酒店礼宾部经理岗位职责.docxVIP

Room to have a great start  成功的开始 Chief Concierge  礼宾部经理 Hotel Level: I V –V Department: Rooms Division 酒店等级 ： 四 - 五 部门 ： 房务部 Job Band: 6 Reports To: Front Office Manager 职位等级 ： 6 直属上级 ： 前厅部经理 JOB OVERVIEW 职位概述 Oversees and directs all aspects of the Bell service operations 监督和指导行李服务的各方面工作。 Lead the coordination of any guests ’ needs, special requests, and inquiries to ensure superior service and value for our guests. 领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。 At InterContinental Hotels Resorts  ?  we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests ’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村  ? ，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： 亲切、充满自信、体现尊重来展现 富有魅力 的你。 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到  专注当下 。 令人难忘 。 DUTIES AND RESPONSIBILITIES 工作职责 Supervise and direct Bell Desk activities and Bell Staff 对行李服务台的活动和行李服务人员实施监督和指导。 Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。 Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。 Be prepared to recommend first and foremost the hotel ’ s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits 最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。 Ensure the lobby is always kept in an orderly fashion 确保大厅始终保持整洁。 Coordinates the paging of guests in the lobby, Food Beverage outlets, and where considered appropriate by the Management 在