六西格玛在酒店经管中实际应用文件.docVIP

PAGE / NUMPAGES 六西格玛在高星级酒店地适用性研究 ——以喜达屋集团为例 旅游经管专业学生 陆雯 指导教师 黄颖 摘要：六西格玛经管是一套系统地业务改进方法体系，它通过系统地、集成地采用质量改进流程，实现无缺陷地过程设计，并对现有过程进行定义、测量、分析、改进、控制.六西格玛在喜达屋集团实施所取得地成绩在饭店业掀起了一股热潮，实现了降低成本、提高工作效率、提高顾客满意度及饭店经济效益地目标.本文以六西格玛在高星级饭店地适用性为出发点，从六西格玛地内涵、在喜达屋实施地具体举措、存在地问题以及应用对策等四个方面，对我国高星级饭店应用六西格玛地状况进行了研究.着重研究喜达屋实行六西格玛地措施，汲取其实际应用中获得地知识和经验，分析其在高星级酒店地适用性.文档收集自网络，仅用于个人学习 关键词：六西格玛；高星级酒店；适用性；人才培养 The research on the application of Six Sigma in high-star hotel文档收集自网络，仅用于个人学习 ——Take the example of Starwood housing group Student majoring in Tourism Management Lu Wen Tutor Huang Ying Abstract: Six sigma is a structured system for optimizing enterprise’s performance. By systematically and comprehensively applying quality improving process，a faultless process design was completed，and also it defined，measured，analyzed，improved and controlled the current one. The successful implementation of Six Sigma of the Starwood housing group achievements in the hotel industry started a craze to achieve lower costs， increase efficiency， and enhance customer satisfaction and the objective in economic benefit. This article proceeds from analysis with research literature of application in the hotel and carries out summery on the development of application of Six Sigma in the Chinese hotel from the following four aspects: the meaning of the Six Sigma, the current situation of application in Starwood, the existing problems and how to apply Six Sigma in hotels. This paper focuses on implementation of Six Sigma of housing initiatives and draws upon its access to the practical application of knowledge and experience in the analysis of the applicability of high-star hotel. 文档收集自网络，仅用于个人学习 Key words: Six Sigma； hotel with high star； application of Six Sigma； personnel training文档收集自网络，仅用于个人学习 引言：服务质量是饭店生存地基石，关系到饭店地经济效益和竞争力.六西格玛作为一种流程改进地方法，注重从流程角度看待和改进绩效.选择“六西格玛在高星级酒店地适用性研究”为题，就是希望通过研究它地实际应用，可以深入分析六西格玛在高星级饭店应用地前景，同时对今后需要进一步重视地理论和实践问题进行把脉.[1]文档收集自网络，仅用于个人学习 西格玛在统计学中表示数据地分散程度，六西格玛就是6个规范差，赋予六西格玛经