信息管理系统的多样化与个性化开发、推广普及和实施、学生实习在客户关系、社会管理与工程上的应用.docVIP

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust?? Decision Support Systems Trust (integrity, benevolence, and ability) is the central dimension of e-commerce systems adoption. Based on customer self-service systems and human–computer interaction logics, affective variables are important research issues to fully understand the relationship between information systems development and e-trust. In this paper, the effects of the perceived Web quality with service contents on e-trust, mediated by the website users affective variables (enjoyment and anxiety), are tested and discussed (n?=?325). Flow, social contract, social cognitive, resource allocation, and trust theories are discussed in the paper to support the proposed hypotheses. Theoretical and practical implications of these findings are also discussed. Personalized Service System Based on Hybrid Filtering for Digital Library?? Tsinghua Science Technology Personalized service systems are an effective way to help users obtain recommendations for unseen items, within the enormous volume of information available based on their preferences. The most commonly used personalized service system methods are collaborative filtering, content-based filtering, and hybrid filtering. Unfortunately, each method has its drawbacks. This paper proposes a new method which unified partition-based collaborative filtering and meta-information filtering. In partition-based collaborative filtering the user-item rating matrix can be partitioned into low-dimensional dense matrices using a matrix clustering algorithm. Recommendations are generated based on these low-dimensional matrices. Additionally, the very low ratings problem can be solved using meta-information filtering. The unified method is applied to a digital resource management system. The experimental results show the high efficiency and good performance of the new approach. Understanding success a