hnd人力和组织经管outcome1.docxVIP

PAGE / NUMPAGES 封 面 作者：ZHANGJIAN 仅供个人学习，勿做商业用途 Analyze the relationship between organizational goals, objectives and policies and explain their contribution to effective management in the Shangri-la Hotel case study. Organizational goal is the expected results of subjective vision, is formed in the mind of a subjective ideology. the goals include five parts follows Customer goals focusing on customers’ needs, benefits, services ,etc. For example people who live in the Shangri-la Hotel are need comfortable room, delicious food and excellent service.文档收集自网络，仅用于个人学习 Product goals related to the range of products including quality, quantity and services on offer.For example Craig is convinced that using the freshest meat,vegetables and fruit from Gordon’s farm is essential.文档收集自网络，仅用于个人学习 Operational goals covering areas like technology or machines used,staffing levels.Craig must make sure that all customers would be attended to within five minutes of being seated.文档收集自网络，仅用于个人学习 Secondary goals subordinate to the above three goals and relating to environmental issue. At the end of each week, Craig always provided free drinks for the team to celebrate, and the team always enjoyed these get-togethers.文档收集自网络，仅用于个人学习 Service goals is every employee should be a good professional quality and professional personal integrity, into every day to deal with customers do every thing, into the customer’s perception and recognition.The hotel want to customers feel pleasant in the hotel.文档收集自网络，仅用于个人学习 Organizational objectives are more specific than goals and identify the specific path to be taken in order to achieve goals.It has to be SMART (specific, Measurable, Attainable, Realistic, Time-bound)文档收集自网络，仅用于个人学习 Specific: objective must be detailed and definite. Measurable: objective should be assess by concrete standards, including 文档收集自网络，仅用于个人学习 Attainable: objective set by organization could be achievable and accessib