茶水的制作的服务.docVIP

Four points By SheratonBeijing,Haidian Hotel Service Apartment Standard Procedure 北京海淀福朋喜来登酒店及服务公寓 标准与程序 Position: Attendant 职位：服务员 Department: F B –Chinese Restaurant Dept. Head: Mr. Jitkiang Tan 部门：餐饮部 – 中餐厅 部门经理：陈日江 GM Approval: Ms. Zhang Lei Date: 200 总经理批准：张磊女士 日期：200 Task: Tea Making Service Code: SP-FB-CCR-6056 任务：茶水的制作和服务 序号：SP-FB-CCR-6056 Printed Date: DATE \@ M/d/yy 7/17/09 PAGE: PAGE 1/ NUMPAGES 1 Standard: Freshly brewed tea will be served in pots accompanied by cups/saucer/teaspoon/tea strainer. 标准： 要使用茶壶、茶杯、茶碟、茶勺和茶过滤器来服务新鲜泡制的茶。 Procedures: Take Tea order, apart from regular tea; there are many flavours, including herbal and aromatic teas. Also ask guest if they prefer tea with milk or lemon. Make tea by infusion method: Warm 2pots with hot water and empty them. Put 1 teaspoon of tea per person into a teapot. Pour very hot water in both teapot and hot water pot. Put the cup, pots with tea and hot water, tea strainer, sugar and milk on the tray. Carry the tray to the table: Enter from guests right and say “Here is your tea, sir/madam” Place all items on the guest table neatly. Place the strainer over the cup. Pour tea to the cup and remove the strainer. Say, “Please enjoy your tea, sir/madam”. Refill the tea when the cup is less than ? full. - End - 程序： 我们除了普通茶，还有许多种茶，包括：草药茶和花茶。 在为客人点茶时要询问客人是否需在茶中加入牛奶和柠檬。 制作茶的方法： 将两个茶壶中倒入热水( 暖壶)并把用过的水倒出； 将1 茶勺分量的茶放入茶壶内； 将热水分别倒入两个茶壶中，一个用于冲茶，另一个 用于盛热水； 将茶杯、冲好的茶、茶过滤器、糖和牛奶放在托盘上。 用托盘把茶送到餐桌： 在客人右侧，说：“这是您的XX茶”； 将所有器皿整齐地摆放在客人的桌上； 将过滤器放在茶杯上； 把茶倒好并将过滤器拿走； 说：“请用茶，先生 / 女士”； 茶壶中的水不够1/4时要添加水。 - 完 -