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Employee assistance programmes(EAPs)–what are they and why have them?It may be a truism to suggest that employees are the most important asset of an organisation,but many truisms are such because generally they are true!However,industries generally have been treating their employees rather badly over the last decade.The recession from which we are currently climbing has resulted in organisations“rationalising”and“downsizing”and in employees feeling vulnerable and insecure.Most industries are coming out of recession feeling stronger,leaner and fitter. The more sensitive ones are aware of the value of the employees that have helped them achieve this and are aware of their insecurity and the stress this can create.They realise that it makes good commercial sense to invest and support these people.After all,in any service industry“the value of a company is the sum of the knowledge of the people working for it”.If an organisation loses its people,it loses the value,and might lose the entire service. This is particularly true in service indus-tries which are tightly financially controlled and target driven,creating pressures and stress for those within them.This means that unfortunately,many of the staff will suffer,in a major or minor way,from stress or stress-related illness at some point.Frank Davies,chairman of the Health and Safety Commission,suggests that“People can be too frightened to admit that they are under stress–perhaps because they associate it with the stigma of mental illness or because people see it as a sign of some kind of weakness and some organisations seem to be taking the view that stress is not their problem but an individ-ual’s”(Davies,1997).
员工援助计划(EAPs)是什么,为什么有他们呢?它可能是一个不言而喻的建议,员工是一个公司最重要的资产,但是许多众所周知的事情都是如此,因为这是事实!然而,很多行业在过去的十年对待雇员很差。近年来不断加剧的衰退导致很多公司合理化和规模缩小,很多员工也因此感到不安和不稳定。大部分行业从衰退中走出来之后,感觉到更强壮、更精简、更能适应行业竞争了更多比较敏感的行业知道了雇员能帮助他们达到目的的价值,他们也清楚员工的不安和压力由此产生。他们意识到这对商业投资很有好处,也能很好的支持这些人。毕竟,不是在所有的服务行业都认可“一个公司的价值是人的知识和它的工作”。如果一个公司失去了员工,失去了员工的价值,这有可能使它失去全
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