英文导游口语考试特殊问题及规范服务及注释.docVIP

QUESTIONS AND ANSWERS ON NORMAL SERVICES OF TOUR GUIDES （导游规范服务） 1. What are the main points that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train? (5) In order to avoid failing to meet the right group, the local guide must read the tour plan of the group carefully before its arrival. He must make sure of the following points: The name and telephone number of the tour operator o