毕博-知识管理全面方案培训—KM_Measurement.pptVIP

;Agenda;Success of a KM initiative can only be measured with respect to prior objectives;Align the strategy to KM;Establishing measurement baselines;KM objectives can be set on different levels;KM objectives are to be quantified along the following dimensions;The next step is to determine KPI;KPI should be:;Two different business cases lead to a positive ROI:;Difference between benefits of the project and ROI;Examples;1) Knowledge Management for the sales department;2) Support of project collaboration;3) Intranet as a platform for knowledge exchange;What does that mean for SIECC?;What are SI