How酒水服务标准课件.pptVIP

9.倒葡萄酒Pouring the Wine 我们应该先为谁服务？ Who do we serve first? 主人先尝，然后女士 Host first to taste, then ladies 9.倒葡萄酒Pouring the Wine 我们如何倒葡萄酒？ How do we pour the Wine? 尽量站在客人的右边 Stand on the right Hand side where possible 将服务巾搭在左前臂上 Place the Waiters Cloth over our left Forearm 右手持瓶，确保稳固的拿着酒瓶 Hold the Wine Bottle in our right Arm, ensuring you have a firm hold 9.倒葡萄酒Pouring the Wine 确保酒标朝向客人 Ensure the Label is facing the Guest 首先倒少量酒供点酒的客人尝试 Pour a small amount of the Wine and offer the Host to taste 在客人试酒的时候观察客人对酒是否满意 Watch the Host as he tastes the Wine and shows us that they are happy with the Wine 9.倒葡萄酒Pouring the Wine 如果客人对酒不满意的话请参看“客人对酒不满意时该如何处理”课程 If not refer to Training Course “How to handle a Wine that is rejected” 9.倒葡萄酒Pouring the Wine 绕着桌子按顺时针方向服务 Walk in a clockwise direction around the Table 最后把点酒的客人的酒杯添满 Return to the Host and top up the Host’s Wine Glass 每杯葡萄酒斟倒的标准量是多少？ How much is the standard measure pouring Wine by the bottle? 10毫升 10 cl 9.倒葡萄酒Pouring the Wine 在倒葡萄酒时我们必须确保什么？ When pouring the Wine what do we need to ensure? 当葡萄酒倒到标准量时，将瓶口转动45度，以免酒液滴落 Once the Wine has been poured to the standard level, turn the bottle at a 45 degree angle to prevent the Wine from dripping 倒完酒后，把瓶子放回冰桶 /酒架里 Return the Bottle to the Ice Bucket /Under Liner 10.放置葡萄酒Placing the Wine 我们应该把酒瓶什么位置？ Where do we place the Wine Bottle? 白葡萄酒 – 放在冰桶里 White Wine – place the Wine Bottle in the Ice Bucket in our section 红葡萄酒 – 放在酒架最上面，确保商标面向客人 Red Wine – Place the Red Wine on top of the Under Liner ensuring the Label is facing the Host 11.离开餐桌Leave the Table How do we leave the Table? 我们如何离开餐桌？ 发自内心真诚地微笑 Smile as we really mean it 我们要对客人讲些什么？ What do we need to say to the Guest? “先生 /小姐，请尽情享用您的（葡萄酒名字）。” “Enjoy your Wine Sir / Madam (Using the name of the Wine)” 检查标准Checking the Standard Q:我们需要什么用具？ What Equipment do we need? Q:我们需要检查什么？ What should we check about the Equipment? Q:我们需要检查什么？ What do