MBA 非语言沟通(简化).pptVIP

管理沟通 第9讲非语言沟通  Lesson Nine Nonverbal Communication Patterns 非语言沟通 除了语言之外的各种人际沟通方式 包括形体语言、副语言、空间利用、时间安排、沟通的物理环境等 沟通的信息含量 非语言沟通与语言沟通的关系 重复 矛盾 代替 强调 非语言沟通的主要信息功能 态度信息 心理信息 情绪信息 相关信息（个人偏好、权利地位、情绪变化） 身体语言 从他人的身体姿势了解其内心世界 万元服装 同学排队借穿 　　 为了能给招聘公司留下完美的第一印象，北京大学研究生三年级的张靓（化名）特意花巨资自我包装一把。先是到王府井某商场，一狠心从里到外买了全套服装：衬衫1100元；裤子1200元；上衣2300元；外套3000元，整套下来共花去近8000元。之后，又到西单一百货商场花500元买了一双皮鞋，在中关村商场买了一个700元的皮包。最后一狠心，在另一商场又购买了880元的护肤品套装。 　　 张靓买到合适“装备”的消息不胫而走，第二天就有同学上门借衣。7天里有20多名同学借衣服。张靓特意排了一个“应聘服装外借时间表”。记者在采访中发现，许多毕业生都抱有这种心态。他们愿意花更多的钱打造求职“行头”，就怕稍有疏忽，在面试中会被“毙”掉。在北京外国语大学一间女生寝室里，6名女生把自己面试时穿的衣服挂在一起，以便不同面试时穿。(北京晨报 2006年11月23日 ) Topics Chronemics (time) Proxemics (space) Oculesics (gaze/eye contact) Olfactics (smell) Haptics (touch) Kinesics (body language) Chromatics (color) Silence Time (Chronemics) Attitudes toward time vary from culture to culture. Countries that follow monochronic time perform only 1 major activity at a time (U.S., England, Switzerland, Germany). Countries that follow polychronic time work on several activities simultaneously (Latin America, the Mediterranean, the Arabs). Monochronic/Polychronic Cultures do one thing at a time concentrate on the job take time commitments seriously are committed to the job show respect for private property; rarely borrow or lend are accustomed to short-term relationships do many things at once are highly distractible consider time commitments casually are committed to people borrow and lend things often tend to build lifetime relationships Attitudes Toward Time Space (Proxemics) Space Zones in the U.S. Intimate zone (less than 18 inches) is reserved for very close friends. Personal zone (18 inches to 4 feet) is for giving instructions to others or working closely with another person. Social zone (4 to 12 feet) is used in business situations in which people interact in a more formal, impersonal way. Public distance is over 12 feet. U.S. people need more space than do Greeks, Latin Americans, or Arabs. The Japa