英文邮件格式课件.ppt

Courtesy – 礼貌原则(3/6) I would appreciate it if you could give me your best quotation for CIF shanghai. Give me your best quotation for CIF shanghai. 委婉语气：如果你能报出成本加运费到上海的最低价，我将非常感激。 虚拟语气和委婉语气的使用，缓和了商务谈判的语气，既明确了自己的立场，又使对方的面子免于受损，语气自然诚恳，礼貌得体，易为对方接受。 五C原则 (11/14) Courtesy – 礼貌原则(4/6) It has to be stressed that shipment must be effected within the prescribed time limit, as a further extension will not be considered. We have to stress that you must effect shipment within the prescribed time limit, as a further extension will not be considered. 表示批评、建议、要求时，用被动语态可以避免直接触及施动者(自己或对方)，使口气更加婉转。 五C原则 (12/14) Courtesy – 礼貌原则(5/6) As you (seem to) take advantage of our leniency in this matter, we now have to give you the final notice. 使用半动词表示说话人对所说事情的推测，从而使话语的肯定语气趋于缓和。 五C原则 (13/14) 半动词在功能上介于主动词与助动词之间,本身带有词义，但词义模糊。 seem appear be likely to Courtesy – 礼貌原则(6/6) I am afraid that we will be unable to meet your order on time due to problems with our supplier. 由于供应商的原因，恐怕我们不能根据您的订单按时交货 如果是写一些坏消息或是道歉，你就应该写的礼貌而得体，并说明问题的原因。 五C原则 (14/14) 商务英语电子邮件的格式 商务英语电子邮件的写作要求 商务英语电子邮件写作注意事项 商务英语电子邮件常用句式 Contents Some tips – 文法 (1/8) 切忌主客不分或模糊 例子：Deciding to rescind the earlier estimate, our report was updated to include $4,000 for new equipment. 应改为：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. 问题：decide 的主语是 we , 而不是 report 注意事项 (1/12) Some tips – 文法 (2/8) 句子不要凌碎 例子：He decided not to audit the last ten contracts. Because of our previous objections. 应改为：He decided not to audit the last ten contracts because of our previous objections. 问题：第二句是第一句的原因，应合并成为一句 注意事项 (2/12) Some tips – 文法 (3/8) 结构对称 例子：The owner questioned the occupants lease intentions and the fact that the contract had been altered with ink markings. 应改为：The owner questioned the occupants lease intentions and ink alterations of the contract. 问题：and 连接两个相同的成分，结构应对称 注意事项 (3/12) Some tips – 文法 (4/8) 单复数前后一致 例子：A