企业管理谘询技巧资料.pptVIP

Management Consulting Skills企業管理諮詢技巧 Prof. David Mui Objectives 課程目標 By the end of the program, you will be able to: 在完成本課程時, 你應能 Use systematic consulting processes in performing your role as a consultant. 運用系統化的管理諮詢程序 Build client credibility and maintain strong client relationships throughout the consulting process. 在客戶心中建立聲譽及良好的關係 Overview Fundamentals of consulting 管理諮詢的基本概念 Peter Block’s model 彼得模式 Key principles in consulting flawlessly 顧問的主要原則 Consultant 顧問 / 諮詢師 A Professional Person . . . 一個專業人士 In a position to have some influence 有影響力 With no direct power to make changes 引發改革而沒有直接管理權 Clients 客戶 Individuals or Groups . . . 個人或組織 With authority to implement your recommendations 有權去執行建議 Whom you want to influence, without exercising direct control 被你所影響的對象的其中沒有從屬關係的 Problem 難題 The difference between what “is” and what “should be” 「應該」跟 「現在」的分別 The “gap” 統稱「斷層」 An Intervention The goal or end product of a consulting activity 諮詢過程 所帶出來的結果 Three Kinds of Consulting Skills三種技巧 Technical skills 技術 Interpersonal skills 人際關係 Consulting skills 諮詢 Consultant Roles 顧問的角色 Expert 專家 Consultant Roles 顧問的角色 Collaborative 協作 Consulting Process Entry/Contracting 進入及建立合約 Problem Identification/Analysis 確認及分析問題 Goal Setting and Planning 設定目標 Implementation 執行 Evaluation and Feedback 評估及回饋 Extension, Recycle, or Termination 再進展，或完結 Post-evaluation 跟進 Seven-Step Problem-Solving Model解決難題模式 Flawless Consulting Partnering with clients 成為客戶的伙伴 Developing commitment for change 建立革新的委身 Acting authentically 真誠行動 Trusting yourself and your experience 自信 Sources of Consulting Projects The client 客戶 A “third party” 第三者引介 The consultant 顧客開發 Entry/Contracting Steps Initial Contact 初步接觸 Exploration 開發內容 Contracting 訂定合約 Exploration Meeting: Goals機會開發會議：目的 Collaborative consulting relationship 建立可合作關係 Clearer image of: 　 澄清： the problem 難題 how you can help 處理方法 the requirements 資源 Exp