国外著名酒店客房部程序Housekeeping 4(58-77).docVIP

PAGE TOSIX BOX tosix PROCEDURES: (continued) Remove the bedspread fold it neatly and place it in the wardrobe or on a chair as a last resort. Never place on the floor. Turn down top covers making a 45-degree angle for single bed and a lesser angle for kingbed requiring tow sides to de down. Fluff up the pillows and straighten the pillowcases into position. Place pajamas below pillow. Place bathrobe on the bed edge and the slippers just below it. Turn on the bedside lamps; turn on the radio’s volume to low. If the tub is dirty wash and dry it. Wash glasses dry and replace. Wash basin and straighten up the surrounding area. Remove used towels and wash cloths and replace then with clean ones. Check all supplies-soap toilet tissue Kleenex-and replace with clean ones. Quickly check mirror shower curtain toilet etc. for general cleanliness and tidiness and correct any unsatisfactory condition. Wipe floor if wet or soiled. Draws drapes night curtains tightly closed. Give room a quick straightening up – empty ashtrays, hang up clothing, empty waste baskets if they are filled or unsightly. Replenish matches. Turn out all lights except the bedside lamps. If guests are not in check to make sure the door is locked as you leave before going to next room. STANDARDS AND PROCEDURES DEPARTMENT: HOUSEKEEPING JOB CATEGORY: BUTLER HEAD: G. M. APPROVAL: DATE: TASK: WAKE UP COFFEE/TEA SERVICE STANDARD: 1. Serve to guest rooms at required time Serve beverage together with morning newspaper Silverwares used should be clean and well polished Coffee/tea served should be hot ====================================================================== PROCEDURE: Check on the morning wake up call report for time to serve and types of beverages (coffee or tea) needed. Set up tray and silverwares needed Heat the pot with hot water prior to filling the beverage Before serving into room, check that all needed silverwares are there and well as get ready t