Q_SNCB Y001-2019句容苏南村镇银行营业网点服务规范.pdfVIP

Q/SNCB Y001—2019 ICS 03.060 A11 Q/SNCB 句容苏南村镇银行股份有限公司企业标准 Q/SNCB Y001—2019 银行营业网点服务规范 Bank outlets service specification 2019-07-20 发布 2019-07-20 实施 句容苏南村镇银行股份有限公司 发 布 I Q/SNCB Y001—2019 目    次 前言.······························································································································································III 1 范围·····························································································································································1 2 规范性引用文件·········································································································································1 3 术语及定义·················································································································································1 4 服务要求·····················································································································································2 4.1 总要求······················································································································································2 4.2 排队处理··················································································································································3 4.3 业务办理··················································································································································3 4.4 自助设备管理··