【精品文档】关于酒店企业品牌形象建设有关的外文文献翻译：服务质量、企业形象、顾客满意度和忠诚度之间的关联：来自马来西亚酒店业的证据.pdfVIP

See discussions, stats, and author profiles for this publication at: /publication/278784340 The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry Article  in  Journal of Hospitality Marketing Management · February 2014 DOI: 10.10802013.796867 CITATIONS READS 46 674 3 authors: Boon Liat Cheng Shaheen Mansori Sunway Malaysia University of Science and Technology (MUST) 8 PUBLICATIONS    107 CITATIONS    38 PUBLICATIONS   216 CITATIONS    SEE PROFILE SEE PROFILE Tat Huei Cham Universiti Tunku Abdul Rahman 23 PUBLICATIONS    104 CITATIONS    SEE PROFILE Some of the authors of this publication are also working on these related projects: The Predictive Effect of Positive Emotion on the Individual Work Performance In Banking Industry In Malaysia View project The Motivation, Acceptance and Adoption of FinTech in Malaysia View project All content following this page was uploaded by Tat Huei Cham on 20 June 2015. The user has requested enhancement of the downloaded file. This article was downloaded by: [University of Malaya] On: 16 September 2014, At: 03:34 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK Journal of Hospitalit