7.商务英语写作(修订版)-第七章说课材料.pptxVIP

高等学校英语拓展系列教程主 编：胡英坤 车丽娟外语教学与研究出版社Chapter 7Routine Claims and Adjustments日常索赔与理赔函7Routine Claims and Adjustments ChapterI. Introduction1. Routine claims2. Adjustments7Routine Claims and Adjustments Chapter1. Routine claimsClaim letters can be divided into two groups: routine claims and persuasive claims. Routine claims (usually backed by a contract, a guarantee, or the company’s reputation) assume that a request will be granted quickly and willingly, so such letters are very effective if the problem is directly stated. 7Routine Claims and Adjustments Chapter1. Routine claimsWriting Principles