商务英语复习课2次课.ppt

商务英语写作复习课;第一、应用文;Introduction （介绍信）;介绍信;The start: We are pleased to introduce--- This is to introduce--- The end: We shall be most grateful if +that 从句--- We shall appreciate any help +that从句--- ;Example;Example;;Notice(通知,通告) 英文中Notice有通知和启事两种含义。多见于布告栏等公共场所，有时也出现在报刊上。 在商务活动中，经常需要写通告。通告可以是对内的（以本公司职员为对象），也可以是对外的（以非本公司人员为对象）。 ;Notice-Layout 格式;Writing Tips撰写通告时的方法和策略;Example; NOTICE (heading) All the staff of Accounts Department are requested to meet in the conference room on Tuesday, January 7 at 4:00 pm. to discuss the financial statement of last year. (body) Please make sure be there on time. Accounts Dept.(name) January 4, 2003(date);第二、备忘录;Layout of Memo 格式 2 parts: memo head and body MEMO Date: To: From: Subject: PLS remind Mr. Robert go to meeting at-------- Thank you for your help. ;Writing Tips;attention;Writing Tips;第三、商务信函;报价、询价信件需要简洁扼要，一般要写明货品名称价格、规格、数量、单价以及交货期限等，还可以附带一些商务信息、计划、状况或提议等。在最后，写上“We hope to have you order/ reply shortly”等诸如此类的句子更能表现对对方的关注。;Offer (报盘)=offer a quotation;Counter-offer (还盘);Inquiry 询盘;Claims Compensation(索赔与赔偿);索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。 它通常是买方由于对受到的货物不满而书写的。如：货物未按时到达；货物岁抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些都是抱怨、索赔的正当理由。;书写索赔信件的时候，不妨开门见山提出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞 ;Sample;Dear Sirs, The furniture we ordered from you should have reached us a week ago. Needless to say, the delay in delivery has put us to great inconvenience. It is therefore imperative that you dispatch them immediately. Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.  Please look into the matter as one of urgency and let us have your reply as soon as possibl