酒店礼貌服务英语资料.pptVIP

金陵苏源大酒店新员工入职培训 金陵连锁酒店礼貌服务英语COURTESY HOTEL ENGLISH Words which are “musts” in English: Please; Thank you; Excuse me; Pardon; So sorry. e.g. “Excuse me, sir. May I know your name, please?” “Mr. Smith, Thank you very much” “I’m so sorry to have bothered you.” Addressing individuals: If you do not know the guest’s name, address him/her as: “sir” or “madam” e.g. “Yes, sir.” “Good night, madam.” “May I help you, sir?”? Addressing a group of guests: “Gentlemen” “Ladies” “Ladies gentlemen”? Every guest loves to hear you remember his name: If you are not sure you have the right