国际凯悦餐饮模块怎样端食品托盘.pptVIP

TRAINING ACADEMY 专业培训学院 FOOD BEVERAGE SERVICE MODULE 餐饮服务模块 “How to carry a Food Service Tray with or without Meals” “怎样端盛有或没有食物的食品托盘” FB SERVICE 01-11 Introduction前言 Hotel wants all of our Local and International Guests to be provided with warm, gracious and efficient hospitality. 酒店将以亲切高效的服务， 盛情款待所有本地和国际的宾客。 It is very important for the Brand image of the Hotel that we consistently create a strong, positive first impression. 为树立酒店的品牌形象，我们必须始终如一地 让宾客留下深刻美好的第一印象。 Introduction前言 We want every Guest to feel the HotelTouch! 我们要让每一位客人感受到酒店温情！ Let us delight our guests with our enthusiastic service attitude demonstrated through Flexibility, Initiative, Teamwork and Sincerity. 让我们成为“优态使者”，灵活主动，真诚待客 By the end of this Session, our objective is to ensure that you have learned “How to carry a Food Service Tray with or without Meals” with confidence, and according to our defined standards. 到这次课程结束的时候，我们的目标是要确保你学会怎样按照我们酒店的标准，自信地 “端盛有或无食物的食品托盘”。 Any Questions? 有问题吗？ Objective目标 Select the Equipment选择器具 What Equipment do we need? 我们需要什么器具？ A Food Service Tray 一个食品托盘 A Tray Stand 一个托盘支架 Select the Equipment选择器具 What should we check about the Equipment? 我们需要检查器具的哪些方面？ The Tray is clean and dry 托盘是干净且干爽的 The Tray stand is clean, stable and in good working condition 托盘支架是干净、平稳且可用的 Select the Equipment选择器具 Where do we collect the Tray? 我们从哪里拿取托盘？ Kitchen area 厨房间 Where do we collect the Tray Stand? 我们从哪里拿取托盘支架？ Pantry area 洗碗间 2. Placing the Tray Stand in the Restaurant or Bar在餐厅或酒吧摆放托盘支架 Where are the Tray Stands positioned? 托盘支架要摆放在哪里？ In each section of the Restaurant 在餐厅的每个分区 What do we need to ensure? 我们需要确保什么？ The Trays are positioned in their assigned locations prior to service 托盘要摆放在指定的位置以方便服务 3. Carrying the Tray with or without Meals端有或无食物的托盘 How do we hold the Tray? 如何端托盘？ Pick up the Tray in our left hand, ensuring your palm is in the centre of the Tray to keep the tray well balanced 左手端托盘，确保手掌处于托盘中央以保持平衡 Po