大学核心商务英语写作教程unit4Travelling.pptVIP

6. Why a complaint letter is necessary? ● Puts your complaint on record with the company; ● Helps preserve any legal rights you may have in the situation; ● Ensures that the company knows your side of the story; ● Helps to get government agencies involved in your case, if it becomes necessary; ● Alert the agencies to any questionable business practices that the company may have; ● Lay the foundation for any future legal case; ● Help you in drafting later letters, if you need to write more than one; ● Lets the company know you are serious about pursuing your complaint (some businesses ma