ISO9001--标准转版培训.ppt

7.3的理解 Qualification ? competence资格?能力 requirements on competence: what somebody must be able to do, not, what training somebody must have 能力要求：一个人必须能够做到什么，而不是一个人必须受到什么训练 measuring of competence: how can these competences be measured – not only curriculum vitae 能力衡量：怎样衡量这些能力-不仅通过个人简历 development of competences: what actions do we take – not only training 能力开发：我们采取什么措施-不仅仅是培训 需要保存具备能力的形成文件的证据 Significance of awareness-raising of personnel has increased – requirements specified 人员意识提高的重要性增强-具体说明了要求 * 意识 广义的意识概念是指大脑对客观世界的反应 狭义的意识概念则是指人们对外界和自身的觉察与关注程度，现代心理学中对意识的论述则主要是指狭义的意识概念。 意识是知、情、意三者的