老外的一份绩效管理讲义(英文版).ppt

Topic: Performance Management;Overview;Overview;Overview;Introduction;Introduction;Introduction;Introduction;Purposes of performance measurement: To identify whether we are meeting customer requirements To help use understand our processes To ensure decisions are based on facts, not on emotion To show where improvements need to be made To show if improvements actually happened To identify whether our contractors or suppliers are meeting our requirements (Department of Energy, USA);Performance measurement should be used and integrated into a management system and process, based on the following reasons. Control: Performance measurement helps reduce process variation. Continuous improvement: Performance measurement helps identify defect resources, process trends, and defect prevention as well as opportunities for improvement. Need to have feedback by management: Performance measurement helps mangers and administrators realize what is to be done, what is being done, when to take corrective and preventive actions, and when to change the expectation. (Department of Energy, USA);Introduction;Introduction;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Basics on Measurement;Past and Present Projects: Internal Benchmarking for Electricity Generating Authority of Thailand (EGAT) on Generation and Transmission Counterpart on Behalf of Provincial Electricity Authority (PEA): PWC Report on Productivity and Efficiency Benchmarking with 5 Other Public Utilities (Prepared for the Ministry of Energy) Internal Benchmarking for PEA on Distribution ;Basics on Measurement;Basics on Measurement;System Availability;Business and Industries 1. Bad Debt as a % of Revenue 2. Unplanned Overtime as a % of Overtime 3. % Of Suppliers with 100% Lot Acceptance over One Year 4. % Of Shipments Requiring More Than One Attempt