解决问题的计划流程－8条戒律.ppt

The 8 Discipline (8D)Problem Solving Process  解决问题的流程－8条戒律;课程目标 使参与者通过下列方式解决问题 To enable participants to solve problems by 使用8D流程 following a discipline problem solving methodology using the 8 Discipline (8D) Process 使用合适的质量工具 applying the proper quality tools ;课程内容 ;解决问题;统计工具Problem Solving - Statistical Tools;统计工具Problem Solving - Statistical Tools;8D Problem Solving;8D Problem Solving;8D特点8D Problem Solving Characteristics;步骤1：8D Process Step 1; 决定对此问题是否需要成立一个团队，如果需要： Determine whether a team is needed to address the issue: if so, 选择成员 Select and enlist the team members 明确角色和职责 Establish roles and responsibilities 评审团队的活动范围和目标 Review the scope and objective of the team’s activity;成员Membership 利益关系人Stakeholders 技能专家Knowledgeable people / technical experts 问题涉及的人People accountable responsible for problem area 团队规模Team Size 理想状态是4～6人Ideally, 4 to 6 members to 加强内部互动Enhance interaction 促进交流Promote communication 承担责任Drive commitment to the task 范围，目标，角色和职责Scope, Objective, Roles and Responsibilities 明确团队的期望Identify what the team is expected to address 评估成员的参与性Review the teams availability 明确决策权限Clarify the level of decision-making authority;Step 1: - Team Activity;问题是否被确认Have the reported issues been identified? 问题的主题是否被明确Has the problem topic been identified? 团队是否被建立Has a team been established? 会议和决策流程是否被统一Have meeting and decision-making processes been agreed upon? 一般性项目计划是否被制定Has a general project plan been developed?;8D Process Step 2;目标Step 2: Describe/define Problem - Objectives;一般性流程Step 2: Describe/define Problem - General Process;1. 总结和解释数据Summarize and Interpret Data 解释已有的数据，如果需要，收集额外的数据来澄清问题 Interpret the data collected, obtaining additional (more specific) data if necessary to clarify the problem 使用统计工具 Use the basic statistical tools to clarify the data and display the findings in an appropriate format 基于是否满足标准或规范，应评估收集到的数据 The collected data should be evaluated against the standard or specification required to be met B. 把数据和商业目标，测量性能，应用标准，规范进行比较