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Chapter 7Enterprise Infrastructure, Metrics, and Business Continuity Planning: Building and Sustaining the Dynamic Enterprise;STUDENT LEARNING OUTCOMES;STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE;STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE;STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE;CHAPTER ORGANIZATION;INTRODUCTION: SoA;INTRODUCTION: SoA;INTRODUCTION: SoA;INTRODUCTION: SoA;INTRODUCTION: SoA;INTRODUCTION: SoA;INTRODUCTION: SoA;INTRODUCTION: SoA;HARDWARE AND SOFTWARE INFRASTRUCTURE;ERP Revisited;ERP Revisited;ERP Evolution;ERP Evolution;ERP and SoA;ERP and SoA;SoA-Enabled ERP Advantages;SoA-Enabled ERP Disadvantages;Supporting Network Infrastructures;Decentralized Network Infrastructure;Centralized Network Infrastructure;Distributed Network Infrastructure;Distributed Network Infrastructure;Client/Server Infrastructure;Client/Server Infrastructure;Tiered Infrastructure;Tiered Infrastructure;CLOUD COMPUTING;CLOUD COMPUTING;Many Implementations of the Cloud;Advantages of the Cloud;Advantages of the Cloud;IT SUCCESS METRICS;Efficiency Effectiveness Metrics;Efficiency Effectiveness Metrics;Types of IT Success Metrics;Infrastructure-Centric Metrics;Infrastructure-Centric Metrics;Web-Centric Metrics;Web-Centric Metrics;Call Center Metrics;Call Center Metrics;Financial Metrics;Financial Metrics;IT Metrics and Service Level Agreements;IT Metrics and Service Level Agreements;BUSINESS CONTINUITY PLANNING;BUSINESS CONTINUITY PLANNING METHODOLOGY;BCP METHODOLOGY;Organizational Strategic Plan;Analysis;Design;Design;Implementation;Testing;Maintenance
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