秘书办公室人际关系处理.docVIP

. PAGE 资料 摘 要 秘书是一种富有挑战性的职业，作为一名秘书人员，要想在人群中脱颖而出，出类拔萃，就必须以积极进取的态度来迎接一切。因此，秘书在不断扩充理论、应用知识、提高各种办事能力的同时，必须处理好办公室人际关系，即与领导、同事、下属之间的人际关系。秘书在处理人际关系时应遵循一定的原则与方法，只有这样才能实现自身价值，增强凝聚力。本论文从人际关系出发，介绍了在办公室中人际关系的处理对一个秘书的重要性。而后浅谈了秘书应如何处理办公室中日常的人际关系，其中包括秘书在办公室中如何来处理与上级、同事、下属的关系。只有充分掌握了处理办公室人际关系的原则、方法与技巧，秘书在办公室中的工作才能顺利开展起来。 关键词：办公室人际关系；原则；方法 Abstract Secretary is a challenging employment. As a secretary, if you want to stand out from the crowd, you must take a positive attitude to meet all. So, while the secretary are expanding theory and applied knowledge, improving various competence , he or she must handle office relationship, namely, the relationship with leader, colleague and subordinate. The secretary should follow certain principles and methods during dealing with interpersonal relationships, only this, can he or she realize his or her value and enhance the cohesive force. This paper started from the interpersonal relationship, introduced the importance of dealing with interpersonal relationship to a secretary in the office. Then discussed how should the secretary handle everyday interpersonal relationships in the office, including in how the secretary to deal with supervisor, colleague and subordinate relationships in the office. Only to fully master the principles, methods and techniques of dealing with office relationships, can the secretary develop the office work smoothly. Key words: office interpersonal relationship; principle; method 一、办公室人际关系的含义 （一）人际关系的含义 人际关系是涉及组织理论的一个学科。在第一次世界大战期间，人的积极性对提高劳动生产率的影响和作用逐渐在生产实践中显示出来，并引起了许多企业管理学者和实业家的重视，但是对其进行专门的、系统的研究，进而形成一种较为完整的全新的管理理论则始于20世纪20年代美国哈佛大学心理学家梅奥等人所继续进行的著名的霍桑试验，实验表明，影响生产效率的不是劳动条件，而是劳动者本身。霍桑试验的研究结果否