培训教材某酒店新人入职培训教材.pptxVIP

ORIENTATION OBJECTIVES入 职 培 训 目 标Introduce you to your new family介绍新成员，新家庭Become familiar with Starwood and Sheraton了解ABC和ABD来登Begin to build the culture that will become our winning formula建立良好的酒店文化以帮助我们成功Have knowledge to answer guest questions具有足够的知识来回答客人提出的问题Know the standards procedures for Sheraton Suzhou了解本酒店的规章制度…ORIENTATION PROGRAMME入 职 培 训 内 容DAY ONE 第一天Orientation objectives, schedule培训目标、日程Welcome Speech by General Manager 总经理致欢迎词The Brand 品牌Starwood Cares Program ABC关爱宾客服务计划STAR Service Standards ISTAR服务标准 （1）Hotel Information Tour 酒店信息介绍及参观酒店HR Benefits 人事福利ORIENTATION PROGRAM