商务行为技巧 HND.docVIP

1. Introduction Faboil Ltd is a successful organization in the biotechnology field. But there are some conflictions in the coordination between departments. When Dr Brownlow believed that selecting Brenda Frame and Judith Smyth is a smart move, Richard and Fred were both negative about the course and suggested that no long-lasting benefits would be achieved. Purchasing team and sales and marketing team involved in the working parties of Brenda, but Richard adamantly refused to yield on the matter. The report will analyze the problem of the company and give some ideas and resolutions. 2. Findings 2.1. Henir Fayol is the first person credited with writing about the role of managers. He defined management as consisting of five main activities: planning; organizing; commanding; coordinating; controlling. Richard did not act well in organizing. In the case, Richard’ s decision to ask Carole to take the major portion of workload, but she was unable to cope. Also he did not act well in coordinating. Because Carole made an appointment to speak to Richard, but on the day of the meeting Richard went off on long-term sick. And he did not act well in commanding. He didn’t tell clearly to Carole what should to do, makes Carole and Joanne occurs conflict.Henry Mintzberg’s research blew away much of the mystique of tidy desks and focused, planned activity. Mintzbery indentified 10 roles common to the work of all managers. The ten roles are divided into three groups: a: Interpersonal roles, it includes figurehead, liaison and leader. The interpersonal roles ensure that information is provided. b: Information roles, it includes monitor, disseminator and spokesperson. The information roles link all managerial work together. c: Decisional roles, it includes entrepreneur, disturbance handler, resource allocator and negotiator. In the figurehead, Richard did not friendly with other department and the internal work allocating is not appropriately. In liaison, in the role of dis