主管的有效沟通培训课程喜达屋酒店.ppt

主管的有效沟通培训 Pair up with someone you don’t already know well 和一个你不太熟悉的学员搭档 Introduce yourself 向对方介绍你自己 3. Talk on any subject matter for 2 minutes 围绕任何话题，交谈两分钟 Exercise – Warm It Up!热身练习！ 4. Stop and tell your partner what you noticed about his/her nonverbal behavior 接下来，告诉对方你注意到的对方的非语言行为 Reverse roles but this time, the sender is not to use any nonverbal movements at all for the 2 minutes 调换角色，发送讯息者不可以使用任何非语言行为，交谈时间两分钟 Complete the debrief questions 总结与分析 Session Time 课程时间: 8:00 - 5:00 Breaks Every 50-70 Minutes 每隔50-70分钟，休息一次 Break Room and Rest Rooms 休息处与洗手间 Cell Phones and Pagers 手机和寻呼机 Room Temperature 房间温度 Class Agreements 课堂协议 What is Great Communication?什么是优秀的沟通？ The word communicate comes from the Latin word, communicare, which means to, “make common or to share.” 英语中沟通一词来自拉丁语communicare，意思就是 “使……成为共同；分享” In essence, communication is the act of creating “shared understanding” between the message sender and the message receiver. 从本质上来说，沟通就是在信息发送方与接收方之间创造“共享理解”。 Five Underlying Principles五项基本原则 Communication is learned behavior 沟通是一种可以学习的行为 Communication is always a 2 party affair 沟通始终都是一种双向行为 When you improve, your relationships will improve! 沟通能力得到了提升，人际交往能力就会随之提升 Becoming an effective communicator is a conscious choice 成为一名高效的沟通者是一种有意识的选择行为 When you practice, your skills become automatic 多加练习，就会自然而然掌握并提高沟通技巧 Why is this Competency Important?沟通能力为何如此重要? At Work 在工作中 At Home 在家庭里 In Social Situations 在各种社交场合 When Can I Use These Skills?何时才能使用这些技巧？ Review the listed applications for great communication 回顾在完美沟通中各种技巧的应用。 Select the three most important to you 选择对你来说最重要的三项。 What Will I Learn?我将学到什么？ Please review the course behavioral objectives 回顾课程行为目标 2. Select the five items that are most important to you 选出对你来说最重要的五个行为目标 Please be prepared to share these with the larger group 请准备与大家分享 Self-Ass