瑞士酒店管理-喜来登酒店房务部房间检查标准程序中英文.docxVIP

Standard标准: Guests should experience the highest standard of cleanliness in every room, and feelas if they are the first guests occupying the room. Rooms will be inspected by Supervisor and Housekeeping managers every day. 每一间客房，都要让客人体验到高标准的清洁服务，感到自己是首位客人。房间每天要经过主管或经理的检查。 Procedures程序: 1.Knok on the door,introduce yourself and enter the room(see SP-RM-HKM-WR01Entering a guest room). 敲门，自我介绍然后进入房间(详见SP-RM-HKM-WR01进入房间)。 2.Turn on all lights and ensure all lights are in working condition. At the entrance door outside and inside, check for scratches, dirty finger marks andpaint chips, door not s