总机英语培训资料(新).docxVIP

PAGE1 / NUMPAGES1 总机英语培训资料 （一）．专用词汇 电话分机extension 电话号码薄telephone directory/yellow pages 发话人calling party（caller） 长途电话long distance call 郊区电话suburban call 叫人电话person-to-station call 普通电话ordinary call 自付电话pay call 直拨长途电话direct distance dialing call 通话占用分钟数call minutes 查号台directory enquiry 销号费cancellation fee 国际长途台international call service station 内线house call 留言灯message light 打错了wrong number 请稍等hold the line 分机号码extension number 时差time difference 缩位拨号abbreviated dialing 热线服务hot line service 免打扰服务do not disturb 闹钟服务alarm-call service 遇忙回叫call back 会议电话conference services 拿电话等hold on 留言服务message services 受话人called party 市内电话urban telephone / local call 叫号电话station-to-station call 急用电话emergency call 受付电话collect call 加急电话urgent call 通话计时器telephone meter 通话总消耗时间total elapsed time 地区代码area code 国家代码country code 来话人caller 外线outside call 占线line engaged 没人接no answer 挂断电话hung up /cut off 叫醒服务wake-up call 标准时间the standard time 遇忙记存呼叫registered call 呼出限制outgoing call barrying 追察恶意呼叫malicious call tracing 转移呼叫call transfer 三方通话three party services 请挂机hang up 回呼你ring you back 占线line is busy/engaged 毗连房adjoing room 联通房connecting room 洽谈室negotiation 值班经理manager on duty 维修中心out of order 确认confirmation 取消cancellation 贵宾very important person 接机服务pick up service 地址address 入住check in 退房check out 无烟楼层no-smoking floor 折扣discount 国籍nationality 信用卡credit card 房费room charge 单人间single room 三人间triple room 保险箱safe-(deposit) box 旺季peak season 留言message 打字typewrite 打印/打印机printing/printer 紧急出口emergency exit 请勿打扰do not disturb 送餐服务room service 键盘keyboard 显示器monitor 单人间single room 大床间standard king size room 标准套房standard suites 行政套房executive suites 插座socket 开水瓶thermos 床头灯reading/bedside lamp 电吹风hair drier 送餐服务room service 邮政编码zip code 内部用房house use 升级upgrade 双人间double room 免费free of charge 淡季low season 小册子brochure 传真fax 复印photocopy 会议室conference room 记事/交班本log book 加床roll in 主机mainframe 鼠标mouse 豪华间deluxe room 豪