酒店前厅部接待常见问题中英文对照.docVIP

PAGE PAGE 1 酒店前厅部接待常见问题中英文对照 因为超额预定而使有预定的客人无法安排入住时，怎么办？ A guest who has made reservation come to our hotel, would like to check in, but because of our excess reservation we have no room vacancy, how can we do? 对于因超额预定（over-booking）而无法接待的客人要有一个妥善的处理方案 ： 联系本地区同星级酒店支付房间差价及往返交通费提供一次或两次长途电话费，方便客人将新的住宿地址告诉有关方面，次日首先考虑该客人的用房，并享受贵宾待遇。 To the guest who cann’t be recepted for over-booking ,we need a perfect program to deal with it:first,contact with the region-star hotel, pay the price difference and the travel expenses,then we need provide once or twice long-distance telephone char