Table of Contents目录;What do we intend to achieve in the course?本次课程我们要达到的目的?(1);Is our organization ready to utilize the Baldrige Award?
我们的组织是否具备使用波多里奇奖的环境?
How to implement the Baldrige Award criteria?
怎样实施波多里奇奖标准?
How to carry out self-assessment based on Baldrige Award Criteria?
怎样基于波多里奇奖标准进行自评?
如何编写自评报告?
;Subject 1 主题1
Background of Performance
Excellence and Baldrige Award
Overview
业绩卓越奖的背景以及波多里奇
奖的概况;The First Quality Award最早的质量奖(1);Deming showed great sympathy for the predicament of his hosts, for example by donating the income from his lectures to the Union of Japanese Enginee
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