教案酒店英语培训.pptVIP

句型精选 LOGO 2、回应客人的要求 Right away, sir. 我马上就去办，先生。 Ill bring ...to you right away. 我马上就为您拿...来。 Im afraid were not allowed to do so. 恐怕我们不允许这么办。 Ill check with my supervisor. 我得请示主管。 ., * 情景对话 LOGO M：Mary 玛丽 G：Guest 旅客 M: Heres your room,Mrs Laura. After you. G: Thank you. M: Show I put your luggage here? G: Ok, thank you. M: Here is the safe. You‘ll find its instruction in our service booklet.It’s by the telephone G: Great! Thank you. M:Anything else Ican do for you? G: No, thanks. M: Im always at your service, Mrs.Laura. Have a nice day. Good-bye! ., * 句型精选 LOGO 1、请求清理房间 Turn-down service. May I come in？ 开夜床了，我可以进来吗？ B.Shall I come back later, sir? 先生，要我等会儿再来吗？ C.What time would be better for you? 您什么时间更合适呢？ D.Please call the Front Desk when you want your room done. 当您需要清理房间时，请给前台打电话。 ., * 句型精选 LOGO 2、进房清理 May I vacuum the room now？ 我可以吸尘吗？ B.May I tidy up your desk? 我帮您整理一下书桌好吗？ C.May I move this? 我可以移动这个吗？ D.Sure, go ahead. 好的，请吧。 ., * 情景对话 LOGO M：Mary 玛丽 G：Guest 旅客 M: （Knocking the door）Housekeeping.May I come in? G:Come in, please. M:Good evening, maam. May I do your room now? G:Sure.(Finish cleaning the room) M:I m done. Anything else,maam? G:No, thanks. ., * 句型精选 LOGO 背景常识须知 1、添加物品 I am out of the toilet paper. 我的厕纸用完了。 Can I have an extra pillow? 我能多要个枕头吗？ Can you bring me a hair-dryer? 能给我拿个吹风机吗？ Right away, sir / maam. 我马上去办，先生/女士。 Certainly, sir / maam. 好的，先生/女士。 ., * 句型精选 LOGO 背景常识须知 2、客房设施出现问题 Theres a bad smell in my room.我的房间有一股特别难闻的气味。 My toilet is clogged.我的抽水马桶堵住了。 My ceiling is leaking.我的天花板漏水。 The air-conditioner isnt working.空调坏了。 Im sorry to hear that.很抱歉听到这样的事。 Ill ask the engineer to check it. 我叫工程人员来检查。 It takes time to repair.修理需要时间。 Can you change a room for me?可以给我换个房间吗？ Would Room 3102 be alright?3102房间好吗？ Could you change a room,sir?先生，您换个房间好吗？ We are really sorry for this.我们实在是非常抱歉。 ., * 句型精选 LOGO 背景常识须知 3、教客人使用保