归纳酒店销售带客参观接待流程.pptVIP

You should prepare: 你应当准备好: 　Sales Kits of hotel information 　酒店产品资料 　Name card 　名片 　Check the hotel room for site　　　 inspection 　检查要参观的客房 Your Good Grooming 你的仪容仪表端正 Reserve a table in the restaurant 在餐厅定位 ., * Step Three: 第三点: Establishes and summarizes client needs and preferences 确定并总结顾客的需求和喜好 ., * You should know: 你应当了解：　 What he need 顾客需要什么 What he not need 顾客不需要什么 What he like 顾客喜欢什么 What he dislike 顾客不喜欢什么 　　　　　　 ., * Sales Secret : 销售小秘诀： Match what his needs and preferences 投其所好　　　　　　　　　　　 ., * Step Four: 第四点: Confirms inspection route in advance; route matches client interests 预先确定参观路线，迎合顾客的兴趣 ., * You should confirm the route: 　 确定一些重要参观区域：　 Hotel lobby 酒店大堂 Western Restaurant 西餐厅 Chinese Restaurant 中餐厅 Banquet Hall 宴会厅 Hotel Rooms 酒店客房 ., * Step Five: 第五点: Moves at client pace and tailors presentation to client reactions 紧跟顾客，根据其反应做相适应 的陈述 ., * You should do those: 你应当做到: Estimate the arriving time and take all information to the lobby to welcome the client . 预计顾客到达时间，带上资料至大堂迎接 Introduce the route and match the client , adjust it according to the client’s needs. 向客人介绍参观路线，征求客人意见，并根据客人 的需求进行即时调整。 ., * Step Six: 第六点: Presents relevant features and outlines appropriate advantages and benefits 介绍（酒店）相关特征，优势， 利益等 ., * You can introduce the following points: 你可以介绍以下几点： Service Facility 服务设施 Business hour 营业时间 Product Advantage 产品优势 Selling Policy 销售政策 Discount 优惠活动 Other 其他 ., * Step Seven: 第七点: Shows detailed knowledge of product and demonstrates confidence 展示酒店产品，（充分）证明企业 信心 ., * You can show the following points: 你可以展示以下几点： Hotel rooms 酒店客房 Western Restaurant 西餐厅 Chinese Restaurant 中餐厅 Banquet Hall 宴会厅 Excellent Team S