供应链管理-埃森哲_SCM_Global_Best_Practice.pptxVIP

供應鏈管理之全球最佳實務;Agenda;How Can Best Practices Be Applied ?;Arthur Andersen Global Best PracticeKnowledge Space;;;;;Links in the Supply Chain;Senior Management Link;Senior Management Link;Customer Service Link;Performer - Federal Express Best Practice - Survey customer to identify incidents of dissatisfaction Broadcast incident occurrences and improvement Respond quickly to incidents of customer dissatisfaction Create incentives for employees to improve performance Monitor the customer service initiative;Design Link;Design Link;Marketing and Sales Link;Marketing and Sales Link;Marketing and Sa