HND人力与组织管理outcome1.docxVIP

1. Analyze the relationship between organizational goals, objectives and policies and explain their contribution to effective management in the Shangri-la Hotel case study. Organizational goal is the expected results of subjective vision, is formed in the mind of a subjective ideology. the goals include five parts follows Customer goals focusing on custome’rsneeds, benefits, services ,etc. For example people who live in the Shangri-la Hotel are need comfortable room, delicious food and excellent service. Product goals related to the range of products including quality, quantity and serviceson