门店销售通用英语话术.doc

,. 门店销售常用英语话术 一、销售流程式 顾客走进商店时，店员经常一边说May I help you?，一边走近顾客。 同义句：Can I help you? What can I do for you? How may I help you? 顾客可能说： 我想买件套装。I'd like a suit. 我在找一种……包。I'm looking for a ... bag. I'm looking for a black, leather bag. (我在找一种黑色的皮包。) 店员可回答： How's this? (这个怎么样?) 如果顾客说： 我只看看。I'm just looking. *没有特别想买的意思。 Just looking. Just browsing. I don't need any help. I'm just browsing. No just yet. (还不需要。) 店员可以回答： 您有什么需要帮助的尽管说。If you need any help, let me know. *这是店员对顾客常用的一种说法。 顾客看中某样东西： 这双鞋真漂亮!These shoes are great! These shoes are wonderful. 这个多少钱?How much is this? How much does this cost? What does this cost? What is the price of this? How much? *比较生硬的感觉。 如果顾客要讲价，会说： 太贵了!That's expensive! That's expensive! (太贵了!) How expensive! (怎么这么贵!) That's too much! (太贵了!) 如果顾客觉得很划算，直接想买： 真便宜!That's cheap! How cheap! (怎么这么便宜!) 关于尺寸颜色的： 这种衬衫有小号的吗?Do you have this shirt in a small? Do you have this shirt in a small? (这种衬衫有小号的吗?) Do you have this shirt in a smaller size? 这种毛衣有红色的吗?Do you have this sweater in red? 店员要查库存可以说： Let me check. (我给你找找。) 顾客要试穿会说： 我可以试穿吗?May I try it on? *try on 表示“试穿、戴(衣服、帽子、眼镜)”。 May I try it on? (我可以试试吗?) 店员应回答： Sure. Let me help you. (当然，我来帮你。) 顾客会问： 试衣间在哪儿?Where is the fitting room? Where is the fitting room? (试衣间在哪儿?) Where is the dressing room. 店员指路： Right this way, ma'am. (请往这边，女士。) 顾客觉得尺寸不合适： 我穿着太小。It's too small for me. *其反意为It's too big for me.(我穿着太大。) It's a little bit tight. (有点儿紧。) It's loose.(有点儿松。) It's long. (长了。) It's short. (短了。) 尺寸正合适： 这套衣服正合适。This suit fits perfectly. This suit is perfect for me. 这个真不错。This is nice. This is good.这个比较好。 This is better. *用于进行各种各样的比较之后，还是这个比较好的情况。 店员可以提供另一件商品给顾客选择： How do you like it? (你看这个怎么样?) This is better. (这个比较好。) I like this better. That's more like it. 这条裙子和这件上衣挺配的，是吧?This skirt matches this blouse, doesn't it? This skirt matches this blouse, doesn't it? (这条裙子和这件上衣挺配的，是吧?) Yes, they look great together. (是的，看上去很配套。) This skirt and this blouse go together well. 你觉得哪个好?Which is better