酒店英语Unit-3-Concierge-Service讲课教案.pptxVIP

Unit 3 Concierge Service 大堂服务 （礼宾服务）concierge [‘k?ns?e??] n.礼宾部，看门人Unit 3 Concierge Service 大堂服务 （礼宾服务）金钥匙服务Book Tickets 订票服务Show Rooms 介绍房间Carry Luggage 帮客人拿行李Book Taxis 预订出租车 Provide Hotel Information 介绍酒店The Procedure of Welcoming GuestsStep1 Greeting guests问候客人Step2 Counting luggage清点行李Step3 Leading guests to the front desk引领客 人至总台Step4 Leading guests to the rooms引领客人至客房Step5 Introducing rooms and services介绍房间及服务 luggage [‘l?g?d?] n. 行李trolley case[tr?l? ke?s] n.拉杆箱handbag n.手提包suitcase [‘su?tke?s] n.手提箱cart [kɑ?t] n.手推车luggage cart 行李车café [‘k?fe?] n.咖啡馆first-class一流的west