英文投诉信的写法.pdfVIP

投诉信 (Letter of Complaint) 一、 投诉信即在日常生活中或商务活动中对所遇到的困扰，恶劣的服务态 度，劣质的产品等向对方或有关单位提出投诉，抗议和改进的建议。 二、 投诉信包括以下三个部分 ： 1. 开头：自我介绍，说明投诉对象及内容，表明本信的目的和要求。 常用的表达法有： I am writing to you about…which I received/bought… I am going to complain about… I am sorry to have to return with this letter…which I received/bought… 2. 正文：说明情况，讲清厉害，分析利弊。告诉对方你因此受到的伤害或不便， 提出解决 问题的建议，表明希望如何处理。 常用的表达法有“ When we checked…, we noticed… When I took …out of the bag and examined …closely, I found… When I unpacked …and tried to use it, it did not work. In view of the inconvenience that it has caused, I feel you should… If you can’t give me a satisfactory answer, I will complain it to the Consumer Association. 3. 结尾 ：表达希望问题得到快速恰当解决的强烈愿望，希望尽快得到满意的 答复。 4. 常用的表达法有： Please let me know what you intent to do in this matter. I am returning … under separated post and look forward to receiving a full refund of … Hope you will improve… I sincerely hope such things will never take place again. 三、范例模板 Date Dear ______, I am ______ （自我介绍）. I feel bad to trouble you but I am afraid that I have to make a complaint about. The reason for my dissatisfaction is ______ （总体介绍）. In the first plac e, ______ （抱怨的第一个方面）. In addition, _____ （抱怨的第二个方面）. Under t hese circumstances, I find it ______ （感觉）to ______ （抱怨的方面给你 来的后 果）. I appreciate it very much if you could ______ （提出建议和请求）, preferably ______ （进一步的要求）, and I would like to have this matter settled by ______ （设定解决事情最后期限）. Thank you for your consideration and I will b e looki