英文有关服务业介绍.pptVIP

PRESENTATION Service Service 服务是直接满足人或机构某种需要的活动。一般指商 性服务( commercial services) 商品( goods) 经济物品( economic goods 物品( service) 物品 自由物品( free goods) 摘要 Characteristics of services .The classification of service industry =.Some examples of service industry Characteristics of services 服务的特征(与实体商品的区别) (1)服务大多是无形的。( (intangible)虽然服务需要物质设施,但消费者获得 的仅仅是服务。 (2)生产与消费过程不可分离。 (3)品质差异性。同样的服务也会有质量差别 (4)不可储存性。 (5)具有较强的经验特征和信任特征。 The classification of service 1. Basic services(inc/uding the communication service and information services 2. Production and market services (including finance logistics, wholesale, e-commerce, agricultura/support services and intermediary and advisory services 3. Persona/ consumption services(incuding educatio n, medica/care, accommodation catering culture entertainment, tourism, realestate, retail, etc.) 4. Public services (including the governments public management services, education, pubic health basic medica/and public information service, etc. A mode ice industry is concerned, adapt to modern manana n service industry is compared with the traditionalsel the needs of力 he deve/opment of切 e modern city,ana high cu/ture content of service industr y content and om and deve/oped nigh techno/ogy