星级酒店电话礼仪课程[精品].pptxVIP

Telephone Courtesy 电话礼仪; Telephone Answering Standard 电话接听原则 Transfer the phone 转接电话 Leave Message 留言 Make the telephone call 如何拨打电话 Manage difficult guests on line 积极应对难缠的来电者 Never VS. Always 永远不要 Vs 永远都要 ;Objectives 目 标;Telephone Answering Standard 接听电话基本原则;Standard 接听电话基本原则 ;Telephone Answering Standard 接听电话基本原则 ;Greeting 问 候;How to answer the phone 怎样接听电话;;Transferring a Call 转接电话;“Please hold on, I’ll connect you.” “Would you hold on for a moment?” “Wait a moment, please.”;Line Busy/No Answer 线路繁忙/无人应答; Would you like to hold on for a while or