酒店行业--大型活动与酒店人力资源管理的异同(PPT25页)英文.pptx

大型活动与酒店人力资源管理的异同——以北京奥运会和香格里拉酒店为例Similarities and differences between mega-event and hotel human resources management——Case Studies of Beijing Olympic Games and Shangri-La Hotel Author: Guangquan Dai Juan ZhaoSouth China University of Technology Guanzhou,510006Corresponding Author： Guangquan DaiCONTENTCOMPARATIVE ANALYSIS1.Organization Structure 2.features of staff management 3.working characteristics4.human resource planning 5.human resource training 6.performance evaluation, payment and incentive 7.labor relations CONCLUSION1. ORGANIZATION STRUCTUREGuangzhou Shangri-La Hotel：beeline function system Beijing Olympic Games ：Matrix organization 2 FEATURES OF EMPLOYEE MANAGEMENT 2.1 Similarities ：seasonality , high employee turnover rate 2.2 difference ： turnover rate Patternemployee quantity Q0timeHotel ：Cycle fluctuationsretain core staff Olympic Games Pulsating 脉动性One--time一次性Number of the staffPre-event During-event Post-eventtime3 WORKING CHARACTERISTICSWORKING ENVIRONMENT Hotel： fixed inner stationOlympic Games ：be off the original postWORKING CONTENTS Hotel：routine work Olympic Games ：changing task，changing HR neede.g. the stage of designing Olympics Venue :consider the quality and schedule ,budget estimate ， need more project planning staffsConstruction Stage ——more Construction workers and managers ADDITIONDuring the event , risk management and crisis management are more important and difficult： terrorism ,violence, accident etc. SPECIAL TEAM FOR THE EMERGENCIESSecurity Personnel Medical Personnel …...4 HUMAN RESOURCE PLANNING Olympic Games ：team group is made up of the employees with different knowledge and working experiencesproject manager is very important, possess higher leadership and rich even-management experiences5 HUMAN RESOURCE TRAINING Olympic Games Training to the employees——the requirement and standard about the projects.to the project manager——role transformation (project manager is the most important role a