第十五章：Communicating沟通.pptVIP

第十五章：Communicating 沟通;第一节：Interpersonal communication人际沟通;;;1 One-way versus two-way communication单向与双向沟通;;;;Communication pitfalls沟通陷阱;;;;;3 Mixed signals and misperception混合信号和误解;Reducing misperception减少误解;;Oral and written channels口头和书面渠道;4.1 oral communication口头沟通;;;4.2 written communication书面沟通;;;;5 Electronic media电子媒介;;Communications networks沟通网络;;;;7 Media richness媒介丰富度;;;;;;Efficiency and effectiveness效率和效果;;;;第二节；Improving communication skills提高沟通技巧;Improving sender skills提高发送者技巧;1.1 presentation and persuasion skills陈述和说服技巧;;1.2 writing skill;;1.3 language语言;;2 No