PDCA培训演示教材+ .ppt

VISION Methodology for ProgressTraining kit  Definition and Deploymentof the Quality Methods and Tools Training Kit - Contents Presentation of TQM and Training Methodology The basics PDCA Problem-Solving Method Tools Illustrations Kit user guide Principal functions Good Practices for Trainers Use of the Comments pages Overcoming objections Teaching steps Supervision of practical exercises pages 3 16 41 45 46 Management through Total Quality (TQM)Appropriation and Consistency of the Objectives ? ? Satisfied customer The Five Principles of Total Quality Management (TQM) Cust