麦肯锡-价值链的提升McKinsey.pptx

ITES/BPO – Opportunity to move up the value chain?;Source: Gartner; Dataquest; Aberdeen group; McKinsey analysis;;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;;;JOBS OFFSHORED WILL BE A SMALL FRACTION OF THE SHORTAGE IN ELIGIBLE WORKERS ;JOBS OFFSHORED ARE A FRACTION OF ALL MASS LAYOFFS;;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;;;IN FIs, VENDORS A