安达信咨询方法与工具资料库10HARE.DOCVIP

__________________________________________________________________________________________ ___________________________________________________________________________________________ Business Consulting Quality Assurance Procedures Guidelines PAGE 2 January 1997 ___________________________________________________________________________________________ Business Consulting Quality Assurance Procedures Guidelines PAGE 1 January 1996 Learn Share Our true measure of success is determined by whether the service that we provided the client has lead to greater success in the client’s business. Depending on the service provided, we may not be able to make this determination without the passage of some time, typically a minimum of three to four months. When appropriate, we should meet with the client to conduct an engagement review. The focus of this review is not client satisfaction but on whether the results that the client was hoping to achieve when we were first contracted been actually realized. By discussing the engagement results with the client from the perspective of 20/20 hindsight, we achieve the following benefits: Gain feedback from the client on their perspective of the results they have actually achieved Gain insight on how effective our approach was and what changes we might consider Share the results of what we have learned from the review Provides an opportunity to get “in front of” the client after the engagement is complete Role of the Engagement Partner The engagement partner conducts the engagement review. He/She is in the best position to evaluate the end result of the engagement based on the work we performed. The focus of the review should be on the following questions: Did the service we provide lead to increased client success? What were the unique aspects of the client and engagement? What is the client’s perception of the work we performed? What could we have done differently to improve the end result? What valuable lessons can we learn