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Services Offered Under QMS ó 1994 Arthur Andersen Page PAGE2 Arthur Andersen Co., S.C. As a specific service line within the Operational Consulting practice Quality Management Services includes a family of services that help organizations develop their Quality vision and strategy, understand their current quality status and implement the systematic approach to continuously improve their processes. A critical element in Arthur Andersens approach to Quality is its ability to customize QMS to the clients organization. This customization will increase the successful implementation of Quality into the organizations processes. Provided below are brief descriptions of the QMS services offered. SYMBOL 183 \f Symbol \s 10 \h Leadership — Assist senior leadership to generate the motivation and business case for the implementation of a Quality Management process. This includes leadership sessions using the Awareness, Buy In, Ownership ContinuumSM, an instrument that provides senior leadership with an assessment of their personal progress toward their commitment to Quality Management. SYMBOL 183 \f Symbol \s 10 \h Communications — Consult with an organization to develop a communications strategy that will facilitate implementing a TQM process and help manage the change process. SYMBOL 183 \f Symbol \s 10 \h Total Quality Management Visioning and Planning — Consult with senior leadership to develop a vision for the organization and a plan for implementation of Total Quality Management. SYMBOL 183 \f Symbol \s 10 \h Quality Training — Provide customized training on quality concepts and tools. SYMBOL 183 \f Symbol \s 10 \h Quality Assessments — Perform quality assessments of a companys process capability for producing quality goods and services. We use our Quality Process Evaluation methodology for this work, which assesses a company based on the criteria for the Malcolm Baldrige Quality Award. SYMBOL 183 \f Symbol \s 10 \h Customer/Employee Surveys — Assist and consult with